Frequently Asked Questions (FAQs)
GENERAL (1–15)
1. What is a personal shopper?
A personal shopper helps customers purchase items on their behalf, especially hard-to-find or overseas products.
2. What products do you offer?
We specialize in premium footwear and selected lifestyle items.
3. Are your products authentic?
Yes, all products are 100% authentic and sourced from trusted suppliers.
4. Do you only sell shoes?
Mainly shoes, but we also accept requests for other items.
5. Can I request specific items?
Yes, you can request any item and we will try to source it for you.
6. Where do you source your products?
We source from trusted local and international suppliers.
7. Do you have a physical store?
No, we operate fully online.
8. How do I place an order?
You can contact us via WhatsApp or email.
9. Do you provide consultation?
Yes, we can help you choose suitable products.
10. Is there a minimum order?
No minimum order required.
11. Can I cancel my order?
Orders cannot be cancelled once confirmed.
12. Do you offer pre-order?
Yes, for selected items.
13. Are prices fixed?
Prices may vary depending on availability and sourcing cost.
14. Do you offer discounts?
Occasionally, during promotions.
15. How can I contact you?
Via phone, email, or WhatsApp.
PRODUCT & AUTHENTICITY (16–30)
16. Are all items original?
Yes, guaranteed authentic.
17. Do you sell second-hand items?
Only if clearly stated.
18. Do items come with original box?
Yes, unless stated otherwise.
19. Can I verify authenticity?
Yes, we provide proof upon request.
20. Are your products brand new?
Yes, unless mentioned.
21. Do you sell limited edition items?
Yes, subject to availability.
22. Do you accept custom orders?
Yes.
23. Are sizes guaranteed?
We follow standard sizing, but slight variations may occur.
24. Can I change size after order?
No, once confirmed.
25. Do you provide size advice?
Yes, upon request.
26. Are items inspected before shipping?
Yes.
27. Do you provide photos before shipping?
Yes, if requested.
28. Can I reserve items?
No reservation without payment.
29. Do you restock items?
Depends on availability.
30. Are items ready stock?
Some are ready stock, some are pre-order.
ORDER & PAYMENT (31–50)
31. What payment methods are accepted?
Bank transfer and online payment.
32. Is payment required upfront?
Yes, full payment is required.
33. Do you accept installment?
No.
34. Can I pay deposit?
Depends on item.
35. Will I receive receipt?
Yes.
36. Are prices inclusive of shipping?
Depends on item.
37. Are there hidden charges?
No.
38. Can I change order after payment?
No.
39. What currency is used?
Malaysian Ringgit (MYR).
40. Do you charge service fee?
Yes, included in price.
41. Can I combine orders?
Yes.
42. Do you accept COD?
No.
43. How do I confirm payment?
Send proof of payment.
44. Do you issue invoice?
Yes.
45. Can I request quotation?
Yes.
46. Is refund available?
No refund after confirmation.
47. Can I transfer order?
No.
48. Are prices negotiable?
No.
49. Do you accept international payment?
Yes.
50. What if payment fails?
Please retry or contact us.
SHIPPING & DELIVERY (51–75)
51. How long is delivery?
3–14 working days depending on item.
52. Do you ship nationwide?
Yes.
53. Do you ship internationally?
Yes.
54. Which courier do you use?
Trusted courier services.
55. Do you provide tracking?
Yes.
56. What if parcel is delayed?
Please contact us.
57. What if parcel is lost?
We will assist accordingly.
58. Do you insure parcels?
Optional.
59. Can I change address?
Before shipping only.
60. Do you offer express shipping?
Yes, at extra cost.
61. Do you pack items securely?
Yes.
62. Can I self-collect?
No.
63. Do you ship on weekends?
Depends on courier.
64. Do you combine shipping?
Yes.
65. Are shipping fees refundable?
No.
66. What if wrong item received?
Contact us immediately.
67. Do you provide delivery updates?
Yes.
68. Do you ship fragile items?
Yes, with care.
69. Are duties included?
Depends on country.
70. Can I track anytime?
Yes.
71. What if address incomplete?
Delivery may fail.
72. Do you re-ship returned parcels?
Yes, with cost.
73. Do you ship daily?
On working days.
74. Can I request delivery time?
No guarantee.
75. Do you notify before delivery?
Via courier.
RETURN, EXCHANGE & POLICY (76–99)
76. Do you accept returns?
No, unless defect.
77. What is considered defect?
Manufacturing issues only.
78. Can I exchange size?
No.
79. Do you offer warranty?
No official warranty.
80. What if item damaged?
Contact us within 24 hours.
81. Do you refund for defects?
Case by case.
82. Who pays return shipping?
Customer.
83. Do you accept change of mind?
No.
84. How to report issue?
Contact us with photos.
85. Are sale items refundable?
No.
86. Can I dispute payment?
Contact us first.
87. Do you guarantee satisfaction?
We strive to.
88. Can I request refund delay?
No.
89. Do you handle complaints?
Yes.
90. What is response time?
Within 24 hours.
91. Can policy change?
Yes.
92. Do you notify changes?
Yes.
93. Are terms binding?
Yes.
94. Do you protect customer data?
Yes.
95. Do you share data?
No.
96. Is my info secure?
Yes.
97. Can I delete my data?
Yes.
98. Do you comply with laws?
Yes.
99. Who can I contact for issues?
Our support team.