Shipping Policy
At Anizarahman Sugeh Empire, we are committed to ensuring that your orders are delivered safely and efficiently. Please read our shipping policy below for more information.
1. Shipping Methods
We use trusted courier services including J&T Express and Pos Malaysia for all deliveries within Malaysia.
2. Processing Time
All orders will be processed within 1–3 working days after payment has been confirmed. Pre-order items may require a longer processing time depending on availability.
3. Delivery Time
Estimated delivery time is as follows:
- West Malaysia: 1–3 working days
- East Malaysia: 3–7 working days
Delivery times may vary depending on courier service, location, and unforeseen circumstances.
4. Shipping Fees
Shipping fees will be calculated based on the delivery location and item weight. The final shipping cost will be communicated before order confirmation.
5. Tracking Information
Once your order has been shipped, a tracking number will be provided so you can monitor the delivery status.
6. Delivery Responsibility
Please ensure that your shipping address and contact details are accurate. We are not responsible for failed deliveries due to incorrect or incomplete information.
7. Delays
We are not responsible for delays caused by courier services, weather conditions, or other unforeseen circumstances. However, we will assist in tracking and resolving delivery issues where possible.
8. Lost or Damaged Parcels
Once the parcel has been handed over to the courier, the responsibility is transferred to the courier service. We will assist in filing reports if necessary, but we are not liable for any loss or damage during transit.
9. Failed Delivery
If a parcel is returned due to failed delivery attempts or incorrect address, customers will be required to pay for re-shipping.
10. Contact Us
If you have any questions regarding shipping, please contact us:
Anizarahman Sugeh Empire
Email: anizarahman91@gmail.com
Phone: +60187818139